Support for cloud storage, uploads and restore requests.
Need help choosing a plan, accessing your customer area, uploading photos and documents, or requesting a file restore? Submit a support ticket and we will review your request.
How we can help
Support is focused on practical storage and backup questions for private and business customers.
Upload help
Questions about uploading photos, documents, archives or business files.
Account access
Help with login, registration, customer area access and account questions.
Restore requests
Support for recovery questions and restoring important files when needed.
Plan upgrades
Advice when you need more capacity or want to move to a business plan.
Business onboarding
Guidance for teams, workstations, shared folders and company documents.
Billing questions
Questions about plan selection, invoice payment, PayPal or card payment links.
Before opening a ticket
Please include enough detail so we can understand your request quickly.
Your customer typePrivate user, freelancer, team or company.
What you need help withUpload, login, restore, storage plan, payment or setup.
Relevant capacityTell us your approximate storage size or selected plan.
UrgencySelect emergency only for critical access or restore issues.
Open a support request
Support requests are saved in the WordPress backoffice under Hostsecurecloud → Support Tickets.
Support expectations
We review tickets based on priority and the information provided.